Acrobat Broke the Time Matters Save Button Again

Updated Feb. 15, 2021
A current update of Adobe Acrobat Reader broke the Time Matters Save button again, just as it did in 2018.

Here are the steps to fix the button. Note that future similar breaks can likely be fixed by replacing 21.0 in the code, below, with 22.0 or 23.0, etc., with each new breakage.

Heads Up: This fix changes the Windows Registry. It worked fine for me, but your results may vary. The most cautious approach is to perform an image backup of your computer. Second most cautious approach is to back up the Windows Registry.

To fix the issue, follow these instructions. They are shown in screenshots, below.

For Acrobat Reader DC, (free version) copy the following line by highlighting it (triple-click on any word) and pressing Ctrl-C:

Reg Add "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\21.0\Privileged" /v bProtectedMode /t Reg_Dword /d 0

For Adobe Acrobat DC, (paid version) copy the following line by highlighting it (triple-click on any word) and pressing Ctrl-C:

Reg Add "HKEY_CURRENT_USER\Software\Adobe\Acrobat Acrobat\21.0\Privileged" /v bProtectedMode /t Reg_Dword /d 0

For either Acrobat Reader or Adobe Acrobat, after copying the corresponding line, above:

1. Type cmd in the Windows Search box (lower left corner of Desktop) or click the Start button and just type cmd.

2. Right-click on Command Prompt

3. Choose Run As Administrator and click OK

4. Right-click at the prompt and choose Paste

5. Press Enter

6. Close all PDF files and then reopen a PDF file. You should be able to use TM Save.

7. If it still does not work, close and reopen Acrobat again.

Repeat these steps on each computer.

Paste the line into the Command Prompt window and press Enter.

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Questions? Call Wells Anderson at 952-922-1727 or send me an email…

Remove a Blank Line in Time Matters Merge Template

Merge Templates in Time Matters allow you to create fully formatted documents containing client addresses and other client and case information automatically. They are powerful tools in the Time Matters document assembly toolbox.

Client addresses typically have either three or four lines. The added line, coming just below the Street Address, is often a Suite Number, for example:

Robert S. Brown
5240 Palm Ave.
Suite 3500
Ft. Lauderdale, FL  33309

A problem arises when you insert the field for a Suite Number or other address line into your Time Matters Merge Template. If a firm does not have a suite, you end up with a blank line after the Street Address, like this:

Microsoft Word provides a solution to this problem through the use of the \b code. (I remember “b” as standing for “blank line remover.”

To put the blank line remover into practice:

1. Open your Merge Form File in MS Word.

2. Put the additional address field immediately after the Street Address field on the same line. (Your field names may be different based on your Time Matters customizations.)

3. Press: Alt-F9 (Hold down the Alt key and press the F9 key in the top row of the keyboard.)

4. Just after the Main_Address2 field name, press these keys: [Space]\b[Space]”[Enter]”
   Do not type the square brackets. They identify a key to press. Do type the backslash and the quotation marks. Note that the second quotation mark should appear at the start of a new line.

Here is what your merge fields should now appear (the exact names may differ based on your customizations of Time Matters fields):

When finished, press Alt-F9 again to return to the usual view in MS Word.

When you merge new documents with this Merge Template, you will avoid having a blank line in addresses for people who have just three lines in their addresses.

Questions? Call 800-575-0007 or send me an email…